Troubleshooting Tips for technical issues while using Kodable Creator
Try the “Reset Mission” Feature
If a student is stuck or a level isn’t responding properly, Kodable Creator offers an easy reset option:
Click on the Settings icon in the top-right corner of the screen.
Select Reset Mission from the menu.
Confirm your selection to start the mission over with a clean slate.
This feature is especially helpful when students need a fresh start to troubleshoot gameplay errors.
Follow these steps if Creator is not responding or loading:
Step 1: Start Simple
Sometimes, loading issues can be resolved with simple fixes. Try these steps:
Refresh the page: On a browser, press the refresh button. (This usually fixes the issue)
Restart the device: Power it off and back on to refresh the system.
Log out and log back in: Exit the browser or app, and sign back in to your Kodable account.
Step 2: Check Your Connection
Kodable Creator relies on an internet connection to run smoothly.
Ensure your device is connected to a stable Wi-Fi network.
Test your connection by visiting another website.
Connect your device to another Wi-Fi or your phone’s hotspot to determine if this is the issue.
Step 3: Clear Your Browser Cache
If you’re still experiencing issues, your browser’s cache might need a refresh.
Go to your browser settings and clear the cache and cookies.
Relaunch the browser and log back in to Kodable.
Step 4: Update Your Software
Make sure everything is up-to-date:
Browser: Kodable works best with the latest version of Chrome, Firefox, or Safari.
Device Software: Update your operating system if there’s a pending update.
Still Need Help?
If these steps don’t solve the problem, we will need to take a closer look.
Send a detailed report of what you are seeing to support@kodable.com
Attach a screenshot or a video of the issue you are experiencing.