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How to Troubleshoot Kodable Creator Loading Issues

Troubleshooting tips for Kodable Creator (web)

Danielle Schulte avatar
Written by Danielle Schulte
Updated over 2 months ago

Troubleshooting Tips for technical issues while using Kodable Creator

Try the “Reset Mission” Feature

If a student is stuck or a level isn’t responding properly, Kodable Creator offers an easy reset option:

  1. Click on the Settings icon in the top-right corner of the screen.

  2. Select Reset Mission from the menu.

  3. Confirm your selection to start the mission over with a clean slate.

This feature is especially helpful when students need a fresh start to troubleshoot gameplay errors.

Follow these steps if Creator is not responding or loading:

Step 1: Start Simple

Sometimes, loading issues can be resolved with simple fixes. Try these steps:

  • Refresh the page: On a browser, press the refresh button. (This usually fixes the issue)

  • Restart the device: Power it off and back on to refresh the system.

  • Log out and log back in: Exit the browser or app, and sign back in to your Kodable account.

Step 2: Check Your Connection

Kodable Creator relies on an internet connection to run smoothly.

  • Ensure your device is connected to a stable Wi-Fi network.

  • Test your connection by visiting another website.

  • Connect your device to another Wi-Fi or your phone’s hotspot to determine if this is the issue.

Step 3: Clear Your Browser Cache

If you’re still experiencing issues, your browser’s cache might need a refresh.

  • Go to your browser settings and clear the cache and cookies.

  • Relaunch the browser and log back in to Kodable.

Step 4: Update Your Software

Make sure everything is up-to-date:

  • Browser: Kodable works best with the latest version of Chrome, Firefox, or Safari.

  • Device Software: Update your operating system if there’s a pending update.

Still Need Help?

If these steps don’t solve the problem, we will need to take a closer look.

  • Send a detailed report of what you are seeing to support@kodable.com

  • Attach a screenshot or a video of the issue you are experiencing.

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